Returns Policy

Returns Policy and Process

San Antonio Laser Engraving’ goal is to make purchasing and returning products as simple as possible.  If you buy a product from San Antonio Laser Engraving and decide you don’t need it, don’t want it, or just don’t like it, we’ll take it back with a few exceptions. (Customized Orders are non-refundable) .

Returns generally take 7-10 business days to process once received in our Returns area.

RETURNS AT A GLANCE

What products are eligible to be returned?

  • All other products have a 100% satisfaction guarantee with proof of purchase. No authorization number, justification or hassles.

How long do I have to return an item?

  • 14 Business Days

When can I expect my refund?

  • Refunds generally take 7-10 business days to process once received into our return area.

How can I receive a refund for my order?

  • Your refund will be credited in the same manner used for payment of the original order, unless noted otherwise.

I received the item as a gift.  How can I receive a refund?

  • Refunds require proof of purchase: we would need the account information of the person who purchased the item in order to process a refund.

HOW TO RETURN AN ITEM

Our return process is simple, please use one of the following options.

  •  Follow the instructions to complete the return and create a USPS return label.  Have your order number and email address ready.
  • Ship desired returned item to:

San Antonio Laser Engraving
Attn: Returns Dept.
7030 Snowflake Dr #8,
San Antonio, Texas 78238

 

PREPARE AND SHIP YOUR PACKAGE

  • Pack your return securely, in the original package if possible, and include a copy of your original invoice
  • Affix your shipping label to the package, making sure no other tracking labels are showing